MESSAGE FROM OUR CEO – 6 Octoberber 2017

DISGRUNTLED CUSTOMERS: Small businesses be aware, they can ruin your business, with social media posts report SmartCompany: “A family-owned Queensland grocer has decided to share CCTV footage to defend itself after a customer posted a one-star review online saying she hoped the place would “shut down”. But communications experts warn that going into battle against bad reviews has the potential to cause a business more pain. “All Dad said was, ‘I think you’re being very rude, I don’t appreciate it, and I’d prefer it if you got off your phone while you’re being served’,” he said.